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To many people, business technology refers to technology that is used in business—sounds simple enough, right? This usually refers to computer hardware and software because pretty much every piece of technology that we use nowadays is in some way related to computer hardware and software. Business technology could include something simple like a laptop or smartphone, but it could also cover specialised machines such as cutting mills and industrial lasers that are controlled using a computer.
Sadly, this heavy reliance on technology could prove to be a modern business’s biggest downfall. When you throw all of your eggs into a single basket, you shouldn’t be surprised if that basket tips and all of your eggs break into a mess of yolks and shells. The point is that while business technology is able to grow your company and provide you with efficient methods of doing virtually anything, if one part of the system fails, the entire thing will collapse.
For example, if you’re heavily reliant on cloud technology, then what happens when those companies stop being profitable and are forced to close down? What happens when you lose your internet connection due to an internet service provider fault that won’t be fixed for another 48 hours?
Business Technology is a Double-Edged Sword
One of the biggest issues with business technology is that it’s become a double-edged sword. Yes, it’s perfectly capable of boosting your business and giving you plenty of assistance in running your company. It can help make difficult tasks easy, and it can drastically improve your efficiency. However, there’s a caveat; technology can work against you.
No, your computers aren’t going to go on strike and refuse to work for you and they’re not going to demand more wages. They can, however, malfunction as a result of faulty hardware or bad programming practices. Technology is, after all, created by humans and it’s virtually impossible to perfect a piece of software or technology the first time around. This is why we need incremental updates that patch software bugs and vulnerabilities in our software.
If you leave your software at its base version and refuse to update it, then there’s a possibility that hackers could take advantage of security vulnerabilities and use your own business technology against you. Adobe Flash, a popular website technology that has been used extensively over the past decade, was riddled with vulnerabilities that could be used to steal your information and gain remote access to your computer. This poor reputation of customer safety prompted many web browsers to drop support for Flash entirely to support newer technologies such as HTML5.
The lessons to learn here is this; technology is an imperfect solution that needs to be constantly updated if you want it to work for your business. If you don’t keep your solutions updated, then there’s a high chance of you losing your business data and potentially even destroying your business as a result of your neglect. In this situation, you’ll need to seek disaster recovery services to help you carry out a continuity plan to reduce the damage it does to your business.
In short, while business technology can be an amazing advantage to any business, it does have its shortcomings and it’s important to understand where business technology can go wrong. Unless you keep your hardware and software properly updated and monitored, you’re going to end up putting your business and your critical data at risk. If you’re serious about introducing technology into your company, then make sure you take the proper steps to ensure that it is future proof. This is done with a combination of proper planning, and also be understanding how business technology works and how both hardware and software interact to provide your employees with more tools to grow your business.
Software Can Be Problematic for Businesses
Software is a huge topic of debate that needs to be discussed in detail before you invest your money into it.
First, let’s talk about the cost of software. In the past, software would cost companies huge sums of money. A single license for a piece of software that would be considered industry-standard would go for several hundred, and multiple copies had to be purchased for the entire team to have access to them. There wasn’t a very big open-source software scene back in those times either, so it was hard to find high-quality alternatives to use. In addition to purchasing software, updates were separate and had to be purchased as well. There were usually upgrade prices available for owners of the previous version, but it was still incredibly costly.
A trend that has been growing in popularity over the past couple of years is software as a service. Instead of purchasing a software license and owning the software, you instead pay a subscription that gives you access to the software. It can be much cheaper as a short-term solution, but as a long-term solution you might end up paying more money than you’d expect to just buy the software itself. Sadly, many developers have dropped support for standalone copies of their latest software and now force you to use software as a service. In addition to costing more over a longer period of time, this comes with some nasty disadvantages.
To start with, there’s a serious lack of control when using software as a service. Unlike open-source software or even software packages that existed years ago, you don’t have much control over how the application works and any fixes or changes that you need to be made will have to go through the official developer first. This means if there’s a serious bug that is hindering your work, you’ll need to wait for them to fix it.
Secondly, there are always going to be security concerns. Since software as a service is used over the internet, there are many chances for hackers to intercept the data that is being sent. They can snoop no this data to steal messages and other types of data that you’re sending over the internet. While this is a rather extreme case, it just goes to show that while software as a service is great for designers and photographers, it’s not the best solution when you need the utmost security.
Security breaches could result in massive amounts of data being leaked to the public, or even being sold on dark web auction websites for money. Add the fact that software can contain vulnerabilities, and you’re looking at multiple points of failure that could break down and allow a hacker access to your personal files and business-sensitive data. If any of this important data was to leak out, it could spell disaster for your business and you’ll need to switch to full damage control if you want to survive another day.
So what’s the solution? Hardware and software can both be difficult to learn and they both contain different types of vulnerabilities. Hardware can develop malfunctions that will grind your business to a halt, and software can contain exploits that hackers will use to gain access to your private business data. With so many problems and potential points of failure, it might sound like this article is telling you to revert back to pen and paper.
But that’s not the problem. The issue is not the fact that business technology can backfire, but how we prepare for these inevitabilities. Continuity planning is one of the most basic forms of business protection, and since we rely so much on computer hardware and software, we need to develop better ways to prepare for failure. Whether it’s reacting quickly to hacking attacks or having hardware replacements ready in the office, we need to focus on how to react to hardware and software faults, not just prevent them.